This Privacy Policy explains how Washed Up ("we", "us", "our") collects, uses and protects your personal information when you visit washedupstore.com or enquire about our services. We are committed to handling your data in line with UK GDPR and the Data Protection Act 2018.
Washed Up is a sole trader business based in Essex. For any privacy matter you can reach us at washedupstore@gmail.com.
1.Who we are
Washed Up is the trading name of a sole trader providing website design and ongoing website management services. For the purposes of UK data protection law, we are the "data controller" of the personal information you provide to us.
2.The information we collect
We only collect what we need to respond to you and provide our services. This may include:
- Your name and the name of your business
- Your email address and telephone number
- Details you choose to share about your business when making an enquiry
- Information needed to build and manage your website, such as content, images and login details you provide
- Basic technical information collected automatically when you visit the site, such as your browser type and pages viewed
3.How we use your information
We use your personal information to:
- Respond to your enquiry and provide a quote
- Design, build, host and maintain your website
- Communicate with you about your project and ongoing service
- Take payment for our services
- Meet our legal and accounting obligations
4.Our lawful basis
Under UK GDPR, we rely on the following lawful bases for processing your information:
- Contract — where we need your information to provide the services you have asked for
- Legitimate interests — to respond to enquiries and run our business, where this does not override your rights
- Legal obligation — to keep records required by law, such as for tax purposes
- Consent — where you have given us clear permission, for example to send occasional updates. You can withdraw consent at any time.
5.Sharing your information
We do not sell your personal information. We only share it where necessary to provide our services, for example with trusted providers who help us host websites and process payments. These include:
- Website hosting providers
- Domain registrars
- Payment processors such as GoCardless
These providers act on our instructions and are bound by their own data protection obligations. We may also disclose information where required to do so by law.
6.How long we keep it
We keep your personal information only for as long as needed to provide our services and to meet our legal obligations. Financial records are kept for at least six years as required by HMRC. When information is no longer needed, we securely delete it.
7.Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your information in certain circumstances
- Object to or restrict how we use your information
- Ask us to transfer your information to another provider
- Withdraw consent at any time where we rely on it
To exercise any of these rights, email us at washedupstore@gmail.com. We will respond within one month.
8.Cookies
Our website may use a small number of cookies to help it function and to understand how visitors use the site. You can control or disable cookies through your browser settings. Disabling cookies will not stop you from using the site.
9.Keeping your information safe
We take reasonable technical and organisational measures to protect your personal information against loss, misuse or unauthorised access. No method of transmission over the internet is completely secure, but we work to protect your data at all times.
10.Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.
11.Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.